I talk often of the coming dramatic changes in the next 5-10 years in how government manages and finances itself. One of the key technologies making those changes possible is Robotics Process Automation (RPA).
The U.S. Federal government is actively leading the way due to requirements to cut budgets by 5%, but still keep services at their same level (no mean feat!). This article gives a nice summary of how to get started.
The challenge to cut costs without reducing services always creates uncertainty during the planning process. Agency secretaries can address this daunting task by looking at a few of their forward-thinking colleagues who are already reducing costs while enhancing service by utilizing robotic process automation (RPA).