According to a survey from NASCIO ". . . RPA can save between 40-70% on labor costs, and near zero-error rates with both back office and front office functions.” These are significant savings and service improvements that can stretch government spending much further. I feel strongly RPA is not supposed to replace workers - because of the relatively low cost and speed to implement, it should be used to free up workers from mundane, routine tasks so they can spend more time on direct services to citizens and more-strategic activities.
My good friend, Clark Partridge, the Comptroller for Arizona and a leader among his peers, has the exact same perspective and is quoted extensively in this background article on his early steps in adopting RPA. I know from speaking with him that he's only growing more excited as he and his team gain more experience (and if you know Clark, you know that's saying something . . .). Take a look!
“When I saw how RPA worked and the short time to implement, considering the possibilities and the relatively low cost, it was like fireworks. I thought, ‘Hey, we can do this!’” (Clark Partridge, Comptroller, State of Arizona)