Robotics Process Automation (RPA) is often initially viewed suspiciously by employees as a means to eliminate jobs. But, we're learning from private sector experience, that's not where the value lies. Instead, RPA is most valuable in increasing employee productivity and work capability.
This is really important for governments pressed to provide greater services without corresponding funding increases. And, in addition, RPA is a relatively quick way for workers to start to see and adopt other automation tools that are coming (like AI, machine learning, blockchain and more) as a similar means to improve services. This article is a good overview of some key lessons learned to-date from private sector experiences, and some ideas of where RPA is going in the near future.
‘People are no longer asking “how can I use RPA to get rid of 20 jobs?”, they are asking “how can my workforce do something better using RPA?”