The promise of AI (Artificial Intelligence) to transform government is enormous - but let's be honest, the truly revolutionary stuff is currently pretty complex technology. And your IT folks have plenty of more urgent things on their plate, I'm sure. 

But this article discusses that tech firms (large and small) are recognizing the need, especially for small businesses. There is progress in making AI tech easier to implement and manage, so it can deliver on all the promises. Stay tuned . . .