This article pretty much sums up these key points:
- AI can enhance human workers jobs by doing the more mundane, routine work, freeing up human time to improve customer service and focus on strategic issues
- There are clear criteria for where to use AI
- This is tech where you can (and should!) start small, see what's working and what can be improved, and scale at the pace you need
. . . workers should embrace the technology, as it will offload many mundane and repetitive tasks from workers and enable people to focus on more strategic, higher-level initiatives. In a sense, AI-based tools can be thought of as the “no-collar workforce” that can do the things that may be a waste of time for people to do.