I am a huge proponent that government can transform its operations and improve citizen services with mass adoption of AI technologies. However, I'm not one that believes widespread use of AI can 'just happen.' There are significant challenges to making it successful - and those challenges are NOT the technology.
Several aspects of typical government culture and processes must adapt to take full advantage of all the benefits that AI tools can offer. This article gives a good summary of those challenges.
Contrary to the popular belief that technology is the main roadblock, technical challenges form just part of the task at hand and this is the most straightforward part to address. Culture and processes, both ingrained in organizations, also need adjustment before AI can be fully exploited.