One key question government execs often face is whether certain activities in serving the public MUST be done by government workers, (to preserve equity/accountability/transparency), or can be done by contractors (who don't face the same standards of conduct). This is not as easy to decide as you might think at first - e.g., who should make the final determination whether a child is eligible for food and education support payments?
The U.S. Health and Human Services Dept is running a large-scale pilot using AI to analyze 9,000 contracts so the resulting system can help make that determination going forward. It won't replace that final human judgment, but will certainly make it more informed by much more past experience than a human being could acquire.
This is one of the emerging real use cases for AI that may not be really obvious, but may have dramatic impact on improving how government works. Keep an eye out for more.
"The better you understand when you need federal employees and when you need contractors to perform a service, the better service outcome you will provide,"