I mentioned yesterday that the U.S. is significantly behind much of the developed world in investing in and exploring the uses of AI to improve citizen services. There is progress at the state government level, but we are still in the 'toe in the water' stage.
A report from the National Association of State Budget Officers and the National Association of State Chief Information Officers, summarized in this short article, acknowledges both how hesitant we have been, as well as the potential we are seeing but not yet striving to realize. While I am pleased to see this report and the progress it documents, it also points out we can do much, much better. We owe it to the citizens we serve to do so.
But AI has an unignorable place in government today and into the future. Looking forward, 78% of respondents said they expect AI to have the biggest impact in cybersecurity, while 75% pointed to fraud, waste and abuse detection and management, and 75% said citizen-facing digital services.