Artificial Intelligence (AI) is one of the technologies that is in the process of significantly changing how we'll be delivering government services in the next 10 years or so. The technology has been often demonized as something that will eliminate jobs. In point of fact, as we're starting to move from pilots to production uses, we're finding more and more, the idea that AI will enhance jobs and make humans more productive. In other words, we'll be able to 'do more with less' (I hate that bromide, but it's too applicable here to avoid it). And, more importantly, the idea is most certainly NOT to eliminate jobs, but to do them more efficiently and to provide better services as a result.
To start helping us all discuss this idea effectively, we need to start understanding and using the same language. This article makes important distinctions between AI and how it 'assists' and 'augments' human capabilities, and how it might eventually become 'autonomous.' It's a good read to start using the same terms and to understand the distinctions as you get more familiar with how to bring AI into your own government workplace. It also gives an update on some of the applications where AI in these categories are starting to be used in the federal government. I think this is worth 5 minutes or so of your time to check it out . . .
It is important to note that the goal of AI-augmented government is not to replace humans; the goal is to take advantage of the best capabilities of both humans and technology. How can governments best do this to get the fullest advantage of AI? To answer that question, it’s helpful to first discuss the three models (assisted, augmented and autonomous) and four types (reactive machines, limited memory, theory of mind and self-awareness) of AI.