The city of Espoo, Finland (second-largest city in the country) has been an early adopter and leader in digitizing government services. One of the really effective ways they have been testing the use of Artificial Intelligence (AI) is analyzing who is most using city services and why, so they can then model out potential early interventions and services that can reduce downstream costs and bad outcomes for citizens.
This article outlines what Espoo is doing in this area in terms of managing all the data, doing the analysis, modeling the services, applying ethical approaches and protecting citizens' data privacy. I've been tracking Espoo for about six or seven years now, and they are clearly among the most sophisticated governments in the world in their approach to effective uses of technology, and AI specifically. I wanted to pass this along as the latest installment in what they are up to. Great stuff!
“Now we understand in a more complex way what kind of different groups are using our services,” he said. “With this segmentation analysis, we can see individuals as a whole person as they use our services.”