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Deb DiMarco, Senior Director, Alvarez and Marsal

Deb DiMarco

Senior Director at Alvarez and Marsal

Chicago, United States

About Me

Debra DiMarco is an expert in Customer Interaction Management , Social Media Relationship Management ( SCRM) and Digital Enablement . Mrs. DiMarco has significant experience leading client engagements in end to end customer strategy development, process improvement and technology enablement for client-centric sales and service delivery. 

She is heavily focused on contact center optimization and the overall customer experience.A successful business leader with more than 20 years of operational experience in the Communications, HealthCare, Insurance, Retail and Financial services industries, Mrs. DiMarco is experienced at motivating and directing results-oriented, quality-focused teams within fast-paced, customer-driven organizations. 

She has a strong record of accomplishment in strategic market consolidation and capacity planning, contact center optimization, virtualization and outsourcing, CRM strategy development, process analysis and redesign, business and technical requirements definition, technology optimization, digital opporftunity identification and organizational design and implementation and change management. Prior to her consulting career, she was responsible for sales and service for Telecommunications Inc. ( TCI) with responsibility for the consolidation and migration of customer service, inside sales, collections and dispatch operations to a new Regional Center. She began her career at Household International where she held various leadership positions, including vice president of household retail services’ national account and private label credit card operations. 

Ms. Green attended the University of Connecticut and the University of North Carolina AFSA Graduate School of Business Administration. 

Specialties: CRM and Digital Strategy , Contact Centers, Customer Interaction Strategy, Outsourcing, process redesign, mortgage and credit card ops , cable ops, health care services, insurance ops. Certified in Prosci Change Management

Deb DiMarco's Passles

Embracing Social Media

Social media is not going away... so why are companies still struggling?

This is a question many of us in the consulting industry ask...

Read More…

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